Customer Service & Collections Agent – Hybrid Working
Location: Croydon (within 10 miles)
Salary: £24,570 per year + performance-based bonus (typically £500/month, with top performers earning significantly more)
Job Type: Full-time, Hybrid (after training period & probation)
CCSCollect is a leading debt recovery company based in Croydon, working with top-tier organisations including the Public Sector to help customers manage overdue accounts professionally and empathetically.
We’re seeking experienced Customer Service Agents within London and a 10-mile radius of Croydon to join our friendly, results-driven team. If you have a background in contact centres, collections, or customer service, this could be the perfect next step in your career.
Why CCSCollect?
- Competitive salary with performance-based bonus (typically £500/month, with top performers earning significantly more)
- Hybrid working available after a 3-month probation
- Structured career development & progression opportunities
- Comprehensive training and ongoing support, tailored for experienced agents
About The Role
As a Customer Service Agent, you’ll:
- Engage with customers about overdue accounts with professionalism and empathy
- Negotiate affordable repayment plans and set up payment arrangements
- Identify and support vulnerable customers when needed
- Handle customer queries and complaints efficientlyManage a high volume of inbound and outbound calls
- Maintain accurate records and follow all regulatory procedures
This role is ideal for candidates experienced in contact centres, collections, or customer-facing roles who are confident handling sensitive and challenging conversations.
Essential Skills & Experience
- Previous experience in collections, contact centre, or customer service roles
- Strong verbal communication, active listening, and negotiation skills
- Excellent attention to detail and accuracy in data entry
- Confidence in problem-solving and objection handling
Ideal Traits
- Professional and polite telephone manner
- Ability to multitask in a fast-paced environment
- Empathy and patience when assisting customers
- Strong IT literacy and record-keeping skills
- Resilience in sensitive or challenging conversations
Working Hours & Training
- Full-time, 37.5 hours/week
- Rotational shifts: Monday–Friday, 8:30 AM – 7:00 PM
- Training: 5 weeks, Monday–Friday, 9:00 AM – 5:00 PM at Croydon office
- Hybrid working available after successful completion of 3-month probation
Benefits
- Salary: £24,570/year (Full-time, 37.5 hours)
- Performance-based bonus (typically £500/month, with top performers earning significantly more)
- Annual leave: 23 days + bank holidays
- Simply Health Plan (including Employee Assistance Programme) available after successful completion of probation
- Company Pension: 4% employer & 4% employee contribution
- Monthly incentives & rewards reflecting your results
Ready to Join Us?
If you’re an experienced contact centre or collections professional looking for a supportive team and career growth, apply today and take the next step with CCSCollect!
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