Company Overview
We are an innovative and market‑leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients.
Position Summary
We operate a hybrid working policy so you can flex between working in the office and at home. During the initial training period you will need to work from the office with other team members. This full‑time position is open to discussion regarding flexible working patterns that accommodate individual needs.
Position Responsibilities
- Perform general administrative duties and support operational processes.
- Manage client registrations and supplier changes in line with industry regulations.
- Communicate professionally with clients, third parties, and internal teams.
- Provide exceptional customer service and build strong client relationships.
- Analyse data to support decision‑making and resolve operational exceptions.
- Maintain accurate records and ensure quality control across tasks.
- Support stakeholder management and handle administrative coordination.
Qualifications
- Strong administrative and organisational skills.
- Excellent written and verbal communication.
- Analytical thinking and problem‑solving abilities.
- High attention to detail and accuracy.
- A customer‑focused mindset with empathy and professionalism.
- Proficiency in Microsoft Office and data analysis tools.
- Willingness to learn and grow within the energy sector.
- Good problem‑solving techniques.
- Good interpersonal skills.
- Excellent team working capabilities.
- Self‑motivation and initiative.
- Ability to project a professional image.
- Ability to work effectively under pressure.
- Ability to focus on both detail and accuracy.
Requirements
- GCSE Mathematics grade C, 4 or equivalent.
- GCSE English grade C, 4 or equivalent.
EEO Statement
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. We are committed to equal opportunity and inclusion.
Privacy Notice
For more information on how we process your information, please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/.
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