Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest
- Location: Keldy (North Yorkshire)
- Salary: £12.71 per hour
- Working Hours: Full-time, 38 hours.
- Days of Work: 2 week rolling rota, working 5 out of 7 days which includes alternating weekends.
We have an exciting opportunity for a Facilities Assistant to join our lovely team at Keldy.
Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.
Our cabins at Keldy are deep in the forest; some are just visible between the trees and others enjoy an outlook onto grassy, sunlit glades. Here, surrounded by nature, you can truly relax.
About the Facilities Assistant role
As Facilities Assistant, you will ensure our cabins are in good working order with well-maintained décor. You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilst maintaining excellent communication with the guest is essential.
Our Facilities Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.
You’ll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.
Your Responsibilities
- Carry out general maintenance and repair work to keep cabins in good working order and well-presented.
- Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
- Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
- Paying attention to the little details and delivering daily tasks in a timely and competent manner.
- Taking pride in delivering exceptional customer service.
- Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.
Qualifications and Skills
- A positive, can-do attitude and a strong work ethic.
- The ability to work well in a team and communicate effectively with colleagues.
- Great attention to detail, ensuring high cleanliness standards are met.
- Some previous experience in a similar role.
- A willingness to work outdoors in a natural setting, whatever the weather.
Benefits
- Generous holiday allowance – take the time you need to recharge.
- Performance-based bonuses – earn a 5% bonus (paid quarterly) when customer service targets are met.
- Enhanced parental leave – 24 weeks maternity, 3 weeks paternity at full pay.
- Long service awards and company events – celebrate success with your team.
- Pension scheme – secure your future with our company pension.
- One full paid day to volunteer – give back to a cause you care about.
- Subsidised meals – discounted food when working on location.
- Health cash plan & life assurance – covered by the company to keep you protected.
- Wellbeing events & activities – focus on your mental and physical wellness.
- Discounts on stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Hundreds of discounts – save on top brands across the UK.
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