Position Details
Winterbourne House and Garden, Campus Services – University of Birmingham, Edgbaston, Birmingham UK
Grade: 3 | Part‑time (0.9 FTE) | Fixed Term contract up to December 2026 | Closing date 16th June 2026
Full time starting salary £25,977 to £27,506.
Role Summary
Visitor Receptionist during opening hours, welcoming visitors, issuing tickets, operating EPOS, managing visitor information and supporting the Shop and events sales.
Main Duties
- Work in Visitor reception, familiar with service standards, opening reception and preparing house daily.
- Welcome visitors, issue tickets, check membership cards and promote sales (gift aid, membership, guidebooks, events, raffle).
- Oversee groups visit, manage visitor flow, minimise queues, manage visitor survey delivery & targets.
- Operate EPOS and card transaction machines accurately.
- Maintain First Aid proficiency, provide assistance when required.
- Process membership and visitor data in required systems.
- Respond to enquiries and manage the Winterbourne Contacts Mailbox.
- Maintain GDPR compliance and privacy procedures.
- Compile monthly visitor and membership reports.
- Answer telephone, transfer calls professionally.
- Assist daily banking returns to University accounts.
- Carry out Health & Safety checks, report any issues.
- Support equality, diversity and inclusion in all interactions.
- Other duties within role grade.
Required Knowledge, Skills, Qualifications, Experience
- Literacy and numeracy skills (evidence by GCSE Maths and English D‑G/1‑3 or equivalent).
- IT skills – competency in Microsoft Office (Excel, Outlook); experience with CRM systems advantageous.
- Excellent face‑to‑face communication and interpersonal skills.
- Accuracy and attention to detail.
- Self‑management and organisation of work schedule.
- Customer focused approach.
- Desirable: experience on a busy reception desk.
- Understanding of diversity considerations (e.g., dietary requirements).
Benefits
40 days paid holiday, one paid day a year for volunteering, occupational sick pay, pension scheme, access to subsidised day nurseries.
Equal Opportunity
The University of Birmingham is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment.
Contact
Informal enquiries to Tessa Lovell, email: e.t.lovell@bham.ac.uk
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