Support Booking Coordinator – Central Booking

Job Summary

Support Booking Coordinator – Central Booking, Salisbury NHS Foundation Trust. Band 2, permanent full‑time role with opening dates 28 May 2026 and closing date 11 June 2026.

Responsibilities

• Administer the national NHS e‑Referrals System and ensure swift, accurate entry of referrals onto the Hospital Electronic Patient Record.
• Provide cover for the Salisbury Referral Centre – single point of access for email referrals from external healthcare organisations and for internal referrals.
• Man the Central Booking Call Centre using the Netcall system.
• Provide excellent patient service and deliver all standards within the Trust Access Policy, ensuring an outstanding experience for patients.
• Use eRS, Lorenzo and other IT systems, and maintain knowledge of patient pathways and referral processes.
• Work within a busy team environment, prioritise workload, meet deadlines and support colleagues as needed.

Qualifications & Experience

Essential

• GCSE Grade C/4 or equivalent in English Language.
• Basic numeracy qualification.
• Recent administrative experience.
• Experience working in a team environment.
• Desire to learn NHS policies and procedures.
• Desire to learn patient administration processes used within the NHS.
• Current UK professional registration.

Desirable

• Basic IT qualification.
• Experience using a variety of IT systems.
• Existing knowledge of patient administration processes used within the NHS.
• Experience using eRS, Lorenzo or similar systems.

Working Hours

Open 8:00 – 18:00 Monday‑Thursday and 8:00 – 17:30 Friday. Post holder will work three days 8:00 – 18:00 and one day 8:00 – 17:30.

Additional Information

Disclosure and Barring Service check required as per Rehabilitation of Offenders Act (Exceptions Order) 1975.

Not eligible for sponsorship.

Contact

Central Booking Manager – Kim Whitekim.white12@nhs.net01722336262

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