Position Title: Dispatch Coordinator Support
Location: Ballymoney
Reporting to: Dispatch Manager
Hours of work: 39 hours – Monday to Thursday
Role Overview
The Dispatch Coordinator Support provides essential administrative and operational support to the dispatch team. This role ensures schedules are kept up to date, paperwork is accurately processed, and customers receive timely and professional communication. The position plays a key part in maintaining smooth daily operations.
Key Responsibilities
- Schedule and Coordination: Update and maintain daily and weekly dispatch schedules; adjust schedules based on operational changes or customer requirements; communicate updates to drivers, field staff, and internal teams.
- Customer Communication: Serve as a point of contact for customers regarding delivery or service updates; respond to inquiries professionally via phone and email; provide accurate information on timing, delays, and service status.
- Documentation & Administration: Complete and process dispatch-related paperwork; maintain accurate records of deliveries, collections, and service activity; ensure all documentation is filed and stored in line with company procedures.
- Operational Support: Work closely with dispatch coordinators to support daily operations; monitor job progress and flag any issues or delays; assist with data entry and system updates.
Skills & Requirements
- Strong organizational and multitasking skills
- Excellent communication and customer service ability
- Attention to detail and accuracy in paperwork
- Ability to work in a fast‑paced environment
- Proficiency in basic computer systems (Excel, dispatch software, email systems)
- Team‑oriented with a proactive approach
Preferred Experience
- Previous experience in dispatch, logistics, or administrative support (desirable but not essential)
- Experience handling customer communications
This description is non‑exhaustive and additional duties may be assigned in accordance with the role. We reserve the right to enhance our selection criteria at the short‑listing stage, if required.
Benefits
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan, and access to global learning and development programs offering accredited and specialist training.
Equal Opportunity Statement
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
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