Homelessness Prevention Visiting Officer
Grade: BR 10-12Salary: £40,352 – £46,952Contract: PermanentWorking hours: Full timeLocation: Bromley Civic CentreDirectorate: Housing Planning and Regeneration – Housing Services
The London Borough of Bromley is seeking a Homelessness Prevention Visiting Officer to manage a caseload within our Triage & Prevention Services and to play a key role in shaping the Council’s approach to homelessness.
Reporting to the Team Manager Triage & Prevention you will work as part of the Triage & Prevention Service to carry out home visits for those at risk of homelessness. You will ensure services are high‑performing, financially sustainable and focused on delivering positive outcomes for Bromley residents.
Key Responsibilities
- Manage a complex and demanding caseload in a busy, front‑line pressurised service. Routinely undertake home visits for those at risk to understand situations and provide innovative, tailored options to prevent homelessness through advice, advocacy, negotiation and mediation.
- Verify households’ circumstances and establish occupancy. Ensure that those secured temporary accommodation are residing there as their main residence.
- Always perform responsibilities with a customer‑service and performance‑management focus.
- Provide confident, professional advice to applicants on homelessness‑related matters.
- Foster a culture of accountability, inclusivity and service excellence.
About You
- Collaborative and credible officer with substantial experience in homelessness within a local authority or similar complex organisation, successful at demonstrating outcomes that intervene early and prevent homelessness and the need for temporary accommodation.
- Extensive knowledge and experience across housing.
- Strong understanding of housing legislation, regulation and current national policy.
- Proven ability to operate in a political environment and provide clear advice to applicants.
- Strong collaborative, communication and partnership‑working capabilities.
Applications
Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found Here.
If you would like to speak to the Hiring Manager about the role, please contact Jacqueline Lansley jacqui.lansley@bromley.gov.uk for a confidential discussion.
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk
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