Salary: £12.71 per hour + overtime when available
Location: Congleton
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
You will assist the team in all aspects of food service, including preparing and serving food, hospitality support, baking, operating cashless till systems, and cleaning equipment as required. Duties include making sandwiches, light food preparation and baking tasks, washing pots and kitchen equipment, and supporting stock management. You will be expected to use your initiative to complete tasks efficiently and support the smooth running of the catering service.
With an excellent eye for detail and high health and safety standards, you will ensure all food is handled in accordance with the standards set by our Food Safety & Quality Management System. Alongside this, you will be responsible for delivering and maintaining excellent stock control practices and carrying out and recording any checks required on behalf of the Chef Manager.
Key Areas of Responsibility:
- Prepare and serve meals, snacks, baked goods, and drinks to customers.
- Support hospitality services, including the preparation and delivery of food for meetings and events.
- Carry out basic baking and food preparation duties as required.
- Operate cashless till systems and take payments accurately.
- Maintain high standards of customer service at all times.
- Wash pots, utensils, crockery, and kitchen equipment, ensuring cleanliness and hygiene standards are met.
- Clean all equipment, crockery, and cutlery as required.
- Support, operate, and provide service in areas including but not limited to serveries, retail outlets, and hospitality functions.
- Ensure all food is handled in accordance with the Food Safety & Quality Management System.
- Ensure all work is carried out in accordance with relevant Health & Safety legislation and Codes of Practice.
- Assist with stock control, storage, and rotation of raw materials and packaging.
- Carry out and record food safety and compliance checks as required.
- Participate in ongoing professional development and training, which may include off-site and occasional overnight travel.
- Ensure all materials are stored correctly within designated areas of the site.
- Embrace and actively participate in the Zero Harm culture.
Our Ideal candidate will have the following characteristics in line with our values:
- Ability to work as part of a team
- A flexible approach to working hours
- Supportive and collaborative attitude
- Willingness to learn on the job
- Holds Food Safety Level 2 (or willingness to achieve upon appointment)
- Honest and trustworthy
- Strong attention to detail with a proactive approach to hygiene and safety
Skills / Knowledge / Experience Required:
- Customer care and customer service experience, preferably in a catering or hospitality environment
- Confidence in communicating positively and professionally with customers and colleagues
- Experience or willingness to learn food preparation, baking, and hospitality service
- Ability to operate and understand EPOS and cashless till systems (cash handling knowledge beneficial)
- Strong problem‑solving skills and ability to adapt to changing demands
- Ability to use initiative, prioritise tasks, and remain productive during quieter periods
- Ability to work independently and as part of a team
- A proactive, can‑do approach with a flexible attitude toward duties
Qualifications
- Food Safety Level 2 Certificate (required or willingness to achieve within probation period)
- Basic Food Hygiene and Health & Safety awareness (desirable)
- Allergen awareness training (desirable)
- Level 1/2 qualification in Catering, Hospitality, or Food Preparation (desirable)
- GCSEs (or equivalent), including English and Maths (desirable)
- Relevant on‑the‑job training or experience in a catering or hospitality environment (desirable)
- Basic IT skills to operate EPOS/cashless till systems (desirable)
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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