Assistant Admissions Coordinator
Closing date: 21 June 2026
Main duties of the job
- Direct contact with patients.
- Greet visitors face‑to‑face and respond to requests for a range of information.
- Receive and respond to telephone calls dealing with a range of requests.
- Receive and respond to emails for a range of requests.
- Book appointments and transport.
- Photocopy and filing.
- Input information on Trust systems.
- Attend handover meetings as required taking notes when necessary.
- Ensure all tests/treatments requested are booked.
- Cover Saturday shifts on a rotational basis, plus some Bank Holidays.
About us
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing “outstanding” care to our patients and rated “Good” overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Eligibility and Immigration
As per Home Office guidelines, the Trust is unable to offer sponsorship for this position. Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, if you are a Student visa holder we will not be able to offer you a full‑time permanent contract unless you have: • applied for a Graduate visa • or you have successfully completed your course and applied for a Graduate visa before the anticipated start date of your employment.
Benefits to you
We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme includes providing reduced‑cost Stagecoach bus travel to and from our sites, free park and ride journeys between Babraham Road and Trumpington sites, free transport to and from Cambridge train station, and subsidised on‑site parking for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. We have launched staff pod break spaces for colleagues to rest, refuel and recharge.
CUH is committed to assisting employees in achieving a good work‑life balance. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times. If you would like to discuss the required hours of this role further, please approach the contact given.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience
- Typing qualification or equivalent
Experience
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of customer service or dealing with the public
- Experience of IT packages – Microsoft Office
- Previous experience of working in the NHS
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
- Understanding of confidentiality and data protection
- Understanding of customer service
- Knowledge of the Trust including awareness of the Trust’s priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
- Ability to work as part of a team
- Good communication skills including telephone, email and face‑to‑face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Good organisational skills
- Ability to meet deadlines
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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