Job Details
Title: General Manager
Location: West Drayton
Salary: up to £47k
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Role Overview
Our client is seeking an experienced General Manager to lead a high‑profile catering operation, overseeing three distinct catering outlets alongside an exclusive hospitality service. This role involves delivering exceptional food experiences, maintaining high standards of food quality and service, and ensuring financial performance.
Key Responsibilities
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships and communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance
- Take full responsibility for day‑to‑day management, performance, and continuous improvement of the catering operation
- Ensure all contractual SLAs and KPIs are consistently achieved and exceeded
Qualifications
- Have a contagious passion for food and customer service
- Proven experience in a senior catering or hospitality management role
- A genuine passion for healthy eating, nutrition, and quality food delivery
- Demonstrable success in delivering against SLAs, KPIs, and financial targets
- Excellent leadership and people management skills
- Strong commercial awareness and business acumen
- Outstanding communication and stakeholder management abilities
- Knowledge of food safety legislation and compliance requirements
- The ability to work in a fast‑paced environment while maintaining exceptional standards
Inclusive Employer Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for a truly representative workforce.
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