Partner Support Agent

Working Hours

Monday to Friday with one weekend per month on a rota basis (Saturday 10:00–18:00 and Sunday 10:00–16:00)

Benefits

• 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical – via vitality, with reward schemes paid for you and your family.
• Health cash plan – via Simply Health for employee’s and children claiming money back for dental, optical, etc.
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
• Life Assurance – 4 x annual salary – benefit funded by Oodle.
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year – an opportunity to give back to the community each year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Partner Support Agent

In this role, you’ll be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries and ensure a smooth and efficient experience from start to finish.

Responsibilities

• Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently.
• Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines.
• Deliver excellent customer service by handling inbound queries via phone, email, and internal systems.
• Support dealers and brokers throughout the application journey, resolving queries and overcoming challenges.
• Identify and escalator application issues, working collaboratively with underwriting teams to drive positive outcomes.
• Manage e‑signature and proof of income requests, providing guidance to ensure a smooth customer experience.
• Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements.
• Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds.

Qualifications

• Strong communication skills, both verbal and written.
• A proactive, solutions‑focused approach to problem‑solving.
• Excellent organisational skills with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• A team player who enjoys working collaboratively.
• A commitment to providing outstanding service to both internal and external stakeholders.

Equal Employment Opportunity

As set forth in Oodle Finance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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