Flexible Hours Customer Service Apprentice: Bookings & Sales

The Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The main role purpose is logging customer’s bookings, maximising the booking conversion and increasing sales of value-added services within the product offering and tracking customer’s shipments.

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Flexible shift patterns starting between 08:00am – 11:15am Monday – Friday (8-hour shifts) Latest shift finishing at 7:15pm. Exact working hours TBC.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 12

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