Night Resident Experience Assistant

Night Resident Experience Assistant – Birmingham – £30,000 per annum

My client, a globally established and leading Real Estate Agency, is currently seeking a Night Resident Experience Assistant to join their brand‑new luxury residential Build‑to‑Rent development in Birmingham comprising 667 apartments.

Job Summary

• Salary: Up to £30,000.00 per annum
• Type: Full Time
• Region: UK – West Midlands
• Towns/Cities: Birmingham, West Midlands
• Posted: 17/05/2026
• Listed in: Administration & Secretarial
• Reference: BBBH12314_1779013991

Key Responsibilities

• Welcoming residents to the scheme whilst providing first‑class customer service at all times
• Ensuring the front desk is manned at all times and is presented to a high standard
• Monitoring the resident services email inbox and actioning requests and inquiries as required
• Creating a community feel through communication, events and innovations
• Acting as the first point of call for residents to report maintenance issues
• Ensuring up‑to‑date resident communication via various channels including social media
• Co‑ordinating all contractor appointments and logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Ensuring all leasing trackers are up to date showing apartment availability, number of viewings, etc.
• Meet and greet with new tenants; providing familiarisation tours and new tenancy information where required
• Completing full check‑in and check‑out reports
• Completing regular building walks to ensure there are no Health and Safety issues or any security concerns; highlighting any issues to your Line Manager and taking appropriate action at the time
• Undertaking relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check, etc.
• Completing any special projects as required

Security SIA Licence Required

Security SIA Licence will be required.

Skills and Experience Required

• Strong interpersonal skills
• Proactive and dynamic, taking ownership of all core duties
• Accuracy and attention to detail
• Excellent communication skills, displaying sensitivity to and understanding of residents’ needs
• Ability to handle multiple tasks
• Competent in using Word and Outlook
• Flexible and cooperative at all times, working as a member of a team
• Understanding the importance of achieving deadlines and ensuring quality output
• Use initiative and take responsibility for providing solutions
• Ensure confidentiality and security of all business, client and customer documentation/information
• Well‑groomed and of smart appearance
• Dynamic approach, problem‑solving, well organized and ability to work well under pressure

Working Hours

4 days on, 4 days off – 7am to 7pm

Salary

£30,000 per annum

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