University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is inviting applications for the position of Switchboard Shift Operator. The closing date is 14 June 2026.
Job Summary
The Switchboard Shift Operator is the first point of contact for the telecommunication service of the Trust’s nine hospitals, providing an efficient, courteous, and professional 24/7 switchboard and information service to all staff and customers.
Responsibilities
- Receive and distribute calls from the public, GP’s, internal callers, other hospitals, agencies, and emergency services.
- Connect callers to extensions, exchange lines, mobile staff via bleeps, mobile phones, and radio pagers.
- Use initiative and sensitivity to manage unpredictable situations, including anxious patients, mental health issues, language or disability barriers, media inquiries, and complaints.
- Operate the switchboard consoles and Bleep System to maintain an efficient telephone service across the Trust.
- Respond to emergency and non‑emergency requests following written procedures.
- Co‑ordinate approximately 400 daily rotas for hospital staff.
Qualifications and Training
- Essential
- Previous switchboard experience or a customer‑focused role.
- Experience working well within a team.
- Ability to work under pressure and manage a demanding workload.
- Educated to GCSE standard or equivalent in Maths and English.
- Qualification in IT or proven use of IT packages.
- Knowledge of data protection and patient confidentiality issues.
- Desirable
- Customer service NVQ or equivalent.
- Experience in the NHS.
- Shift work experience.
Skills and Abilities
- Excellent communication skills, confident and pleasant telephone manner.
- Experience using a digital switchboard and multitone bleeps system.
- Good spelling skills.
- Prepared to train and mentor others.
- Ability to retain and pass on information accurately.
- Ability to prioritise responses to emergency/life‑or‑death situations.
- Works autonomously with good time‑keeping and reliability.
Disclosure and Barring Service Check
This appointment requires a Disclosure and Barring Service check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975. A criminal record certificate will be required for applicants who have resided continuously or cumulatively for 12 months or more in any country in the last ten years.
Job Details
Band: 3Salary: £25,760 to £27,476 per year (unsociable hours enhancements)Contract: PermanentWorking pattern: Full‑timeLocation: Bristol Royal Infirmary, Upper Maudlin Street, Bristol, BS2 8HW, United Kingdom
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