Overview
As a Service Leader in our Farmshop you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place.
In this hands‑on customer facing role, you’ll be competent to manage a high‑volume environment with a positive, can‑do approach. You will be passionate about our offer and champion our producers, and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities
- Effectively lead your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
- Ensure the team is delivering excellent customer service and brand excellence.
- Ensure that all daily and weekly procedures are carried out and that company standards are maintained at all times.
- Support the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications
We are looking for Service Leaders who can lead and motivate a team on a daily basis in a fast-moving environment. Great communication skills and a can‑do attitude are essential, as is the ability to deliver high standards of excellence. Experience leading a team in a fast‑paced, high‑volume retail environment would be an advantage, although we would also welcome those with experience in retail looking to step up to a Service Leader position.
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