Role Overview
This is an excellent opportunity for both new entrants to this sector but also those with some or plenty of Agency experience. What we’re really looking for is the right fit for our department. Your day-to-day workload will be varied and largely office based, consisting of anything from arranging viewings, taking property details for market appraisals, registering buyers’ requirements and updating our clients on the progress of their property sales, to name but a few.
If you have a confident and polite telephone manner alongside a strong background in client delivery and administration and are looking for a new challenge, we’d love to hear from you.
Team Overview
Savills’ culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.
Key Responsibilities
- A possible, first point of contact for new and existing buyers/clients
- Marketing support – setting up property files in readiness for advertising (including completion of due diligence in line with AML/KYC Savills Policies), coordinating and working with our clients & 3rd party brochure companies, organizing property previews for the office based & viewing teams in readiness of advertising.
- Creating new applicant files and maintaining buyer relationships, for our extensive database
- Invoicing
- Contacting warm leads via email and telephone (circa 65% of the role)
- Updating the sales team with potential leads for both active buyers and prospective vendors
- Screening potential buyers for suitability
- Professional and respectful manner fitting of a Savills representative
- Comply with Savills Code of Conduct and Policies.
Additional Responsibilities
- Effective coordination of third party requests such as surveys
- Supporting the Office Manager with reporting and achieving KPI’s
- Occasional local property viewings
- Updating solicitors and agents on chain details
Skills, Knowledge and Experience
Experience
- Previous applicant management/negotiator experience welcome, but not essential
Skills and Knowledge
- Proactive: takes initiative within active applicant management
- Detail oriented: meticulous in sourcing and recording accurate data
- Strong team player who builds relationships and consults with others, quickly establishes trust and credibility
- Ability to work concurrently on multiple projects
- Strong communication skills, both verbal and written
- Excellent telephone manner, administration and IT skills
- Strong organisational skills and communication skills both verbal and written
- Previous sales and/or sales/administrative experience in a fast-paced environment
- A great work ethic, with a positive, driven attitude
- The confidence to initiate quality conversation to extract relevant, information from people
- Full UK driving licence
Assessment Process
- 2-stage interview
- Occupational Behavioural Questionnaire
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