Administration Assistant

Administration Assistant – Lung Cancer Screening

The Lung Cancer Screening Administrative Assistant provides reception and routine administrative support to the Lung Cancer Screening Program, ensuring a professional, efficient, and patient‑focused service.

Responsibilities include:

• Contact patients to confirm, book and rearrange Lung Health Check and CT scan appointments in line with agreed processes
• Provide clear and consistent information to patients using approved scripts and guidance
• Respond to routine patient queries and escalates clinical or complex queries to the appropriate team member
• Identify practical barriers to attendance and escalates where appropriate
• Manage did not attend (DNA) appointments in line with service protocols
• Support diverse patients, including arranging interpreter services where required
• Accurately input and update patient data on EPR and PAS in line with Trust guidelines
• Maintain accurate patient records with high attention to detail
• Monitor the Lung Cancer Screening inbox and respond or escalates in line with agreed protocols
• Maintain electronic and manual filing systems as required
• Support general administrative tasks to ensure smooth running of the service

Requirements:

• Full UK driving licence required; international driving licence not accepted
• No sponsorship available
• Internal candidates may be considered for secondment; approval required from current line manager if successful

Working hours: Monday‑Friday 08:00‑20:00, Saturday 09:00‑13:00. Service operates six days a week.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; Disclosure and Barring Service check required.

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