Family support worker

We have an exciting opportunity to join our dynamic and passionate team at HMP Wayland as a family support worker. This role requires you to support the families of those we support in our care.

Responsibilities

• Support the families of those we support in our care.
• Assess the needs of family members by completing a comprehensive assessment and, along with the family member, develop a SMART care plan.
• Facilitate family days for those you support.
• Deliver group interventions to those you work with.
• Promote and develop the service, working flexibly.
• Work directly with offenders and deliver effective care-planned support using appropriate models and interventions tailored to the individual needs of the client group.
• Support families of clients who have substance use issues or who need support with the challenges of having a loved one in custody.
• Work with clients to deliver specific tailor-made interventions around family relationships and relationship building.

Qualifications

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Have an understanding of complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Working Conditions

• Hours of work Monday – Friday 08:00-16:00 (37.5 hrs per week)
• Salary £26,298 rising to £28,000 in line with our yearly appraisal process (Pro-rata)
• Annual leave 25 days plus bank holidays, increasing each year up to a maximum of 30 days.
• Location: Norfolk & Suffolk Services, Thetford (Town)
• Contract type: Permanent, Full-time (37.5 hrs per week).

Your Rewards

• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

Equal Opportunities

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

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