UK NPG Commercial Air & Network Apprentice – Business Administrator Apprenticeship – fixed term contract 18 months
Kick‑start your Career with the World’s Best Workplace™
At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.
Location: DHL Aviation, Heathrow Airport, Hounslow, TW6 3SJ
Contract Type: Apprenticeship (Fixed Term Contract)
Working Pattern: 08.30 – 17.00 flexible – 40 working hours per week
DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace.
Benefits
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- My DHL Rewards – discounts at 3,000+ retailers
- Pension (up to 6% company contribution)
- Share Purchase Plan
- Private medical (after 12 months)
- Enhanced Maternity Pay
- Cycle to Work Scheme
- CIS Induction Week
- Spark – wellbeing support
About The Role
We are seeking a motivated and reliable Business Administrator Apprentice to join our UK Network Planning Group (NPG) team. This a fast‑paced logistics environment that will help you develop an apprenticeship qualification.
The UK NPG Commercial Air & Network Apprentice will support operations teams in daily decisions, liaise with stakeholders, and help roll out operational procedures, routings, and compliance relating to commercial air processes.
The role will provide practical exposure across Network Planning activities, supporting the safe, accurate, and timely movement of freight through the hub.
Key Responsibilities
- Support LHR hub with capacity management
- Conduct daily warehouse walkarounds and liaise with supervisors
- Check bookings for commercial and network allocations and learn how to book flights with a carrier
- Learn to increase and decrease capacity
- Support Network Routing Updates and Freight Transit Routing Updates
- Complete schedule changes – Summer & Winter
- Organise daily changes
- Complete flight sheet allocations and daily update creations
- Report on performance of daily operations
Health, Safety & Compliance
- Work in line with all Health & Safety, security, and operational procedures.
- Wear appropriate PPE and follow safe manual handling techniques when in the warehouse.
- Report hazards, incidents, and near misses promptly.
- Comply with regulatory and company standards at all times.
Learning & Development
- Complete all elements of the apprenticeship programme, including off‑the‑job training and coursework.
- Take responsibility for personal learning, development, and performance.
- Gather workplace evidence and participate in assessments as required.
- Rotate across operational areas to build broad hub knowledge.
What We’re Looking For
Essential
- A positive attitude and willingness to learn.
- Ability to work as part of a team in a time‑critical environment.
- Good attention to detail and ability to follow processes accurately.
- Flexibility required to work at East Midlands Airport & Southern Distribution Centre to gain additional knowledge and support job role.
- Physically able to undertake manual handling tasks, if required.
- Willingness to complete required security and background checks.
Desirable
- GCSEs (or equivalent such as Functional Skills) in English and Maths grade 4+.
- Interest in logistics, operations, or aviation/transport environments.
- Good IT skills.
What We Offer
- A structured apprenticeship programme with on‑the‑job and off‑the‑job training.
- Practical experience within a busy hub operation.
- Support, coaching and mentoring from experienced colleagues.
- Opportunities for career progression upon successful completion of the apprenticeship.
- A safe, inclusive, and supportive working environment.
Career Progression
On successful completion of the apprenticeship, opportunities may be available within the business.
Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days. Internal applicants must inform their manager before applying.
Closing Date: 22nd June 2026
What Happens Next
You’ll receive an email confirming your application.
Our Talent Team may arrange a short pre‑screen call.
You’ll take part in a competency‑based interview — share your proudest achievements.
Have questions? Email HGUKTalent@dhl.com.
Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).
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