Hub ICT Technician – Midlands

Job Title: Hub ICT Technician

Location: Predominantly based at E-ACT Heartlands Academy with regular travel to other Midlands academies.

Key Responsibilities

• Operating the ICT Helpdesk effectively and responding to/resolving calls within agreed timescales
• Providing support for ICT queries with escalation to third party suppliers when necessary
• Assist with the maintenance of ICT hardware and equipment to the required levels including repair where appropriate.
• Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams
• Assist with the day to day running of the network

Pay Range

SCP 12 – 16 £28,598 – £30,518

Hours

37 hours per week, 52 weeks per year

Employment Type

Permanent

Qualifications and Skills

• Recognised ICT qualification or equivalent demonstrable experience
• Knowledge of software and hardware e.g., Microsoft office, networking software, modems, internet, etc
• Knowledge of server operating systems and infrastructure
• Experience of supporting ICT networks and systems including SIMS, internet, intranet and web technologies
• Experience of fault identification and resolution on ICT systems

Benefits

• Financial & Lifestyle: Defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, 31 days of annual leave, and Cycle to Work scheme.
• Professional Growth & Development: Tailored INSET days, high-quality CPD opportunities, automatic TLR progression, structured 9-point pay scale (M1 – UPS3), and full TLR payments for part-time colleagues.
• Culture & Wellbeing: People‑first culture, Wisdom app, free Employee Assistance Programme with counselling and financial advice, and collaborative learning environment.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.

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