Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed
Location: Leith
Job Type: Part-time – 15 Hours per week (2 full days)
Flexibility: Full flexibility from Monday to Sunday is required
Bonuses: Opportunity to earn up to £2,000 extra each year in discretionary bonuses, pro-rated and based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores.
You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.
We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentationWork collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus; ability to speak additional languages is highly valued but not required
What We Offer
We provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
We recognise and reward your commitment with a salary increase upon successful completion of training, and 94% of our store colleagues reach the next salary stage within 15 months of joining.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
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