Sales Support

Job Details

Job Title: Sales Support

Reports to: Depot Manager / Sales Manager

Depot: Andover

Main Duties

• To drive new business in the depot via Lead Generation.
• To increase customer retention by closely managing retention reports and keeping attrition to a minimum.

Key Responsibilities

• Providing key support for account managers; informing them of results from the 5 weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
• Reviewing Down Traders and reporting to Sales Manager.
• Follow up actions for the above report for either Telesales and or Account Managers.
• To ensure a high standard of customer service with creating an initial business relationship with all new customers. Set up initial orders and delivery requirements.
• Take ownership of solving customer issues through pro‑active customer service.
• Ensure that own label POS is permanently available at depot level whilst managing the cost budget.
• To promote the sale of LWC Drinks own brand products.
• Briefing of all office staff and account managers on new brochures and Promotional Drives.
• Retaining strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Inputting orders and reviewing products and accounts on the trinity system.

Knowledge and Experience

• Excellent Customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the trinity system and LWC drinks quote system.
• Good team work skills.
• Good communication and relationship building skills.
• Good specialist knowledge of the drinks industry, products and the on trade market.

Benefits

A discretionary 20% bonus may be granted annually, subject to performance against defined KPIs.

#J-18808-Ljbffr…