Job Details
Salary £12.75 per hour, with chance to earn up to £2k discretionary bonus pro-rated annually.
Contractual hours: 15 hours, Part time.
Location: Leith.
Region: EH6 6AA.
Job reference: REQ2180.
About the Role
As a Store Colleague at H&T, you will be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.
We provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
Full training and ongoing development to support your growth, with clear pathways for career progression.
Salary increase upon successful completion of training; 94% of our store colleagues reach the next salary stage within 15 months of joining.
Inclusive team environment and wellbeing focus.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
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