Medical Receptionist / admin

Job Summary

We at High Street Surgery are looking for a motivated and enthusiastic Receptionist to join our friendly and supportive team. This is a key front‑line role within the practice, providing a professional and welcoming service to patients, visitors and colleagues. The successful candidate will work 30.75 hours per week across four weekdays and will play an important part in ensuring the smooth day‑to‑day running of the surgery. Excellent communication, organisational and customer service skills are essential, along with the ability to work effectively in a busy environment while maintaining a high standard of patient care.

Main Duties and Responsibilities

• Act as the first point of contact for patients and visitors, both in person and by telephone.
• Manage appointment requests, home visit requests and telephone consultations, directing patients to the most appropriate healthcare professional or service.
• Assist patients with repeat prescriptions, registration and online access services.
• Use care navigation principles to direct patients to the most appropriate clinician, service or healthcare provider.
• Support patients in accessing and using online services, including appointment booking, repeat prescriptions and access to medical records.
• Maintain and monitor the appointment system.
• Process incoming and outgoing mail, email and electronic tasks.
• Process repeat prescription requests in accordance with practice protocols and timescales.
• Accurately update, file, scan and code information into patient records in line with practice protocols.
• Register new patients and prepare medical records for transfer.
• Provide clerical support to clinical and administrative staff, including data entry, word processing and photocopying.
• Support patient recall programmes, health campaigns and quality improvement initiatives, including QOF and QIF requirements.
• Monitor stock levels of stationery and office supplies and report requirements to the Practice Manager.
• Open and close the surgery, ensuring security is maintained at all times.
• Maintain a clean, tidy and safe reception area, including noticeboards and information displays.
• Assist in infection prevention and control by following practice policies and ensuring work areas are kept clean and hazard‑free.
• Support colleagues in achieving practice objectives and delivering high‑quality patient care.
• Undertake mandatory and role‑specific training within agreed timescales.
• Handle all patient, staff and practice information in strict confidence.
• Only share information with authorised persons, in line with data protection, confidentiality and information governance policies.
• Identify and manage risks in daily work.
• Follow infection prevention and control procedures and maintain clean, safe work areas.
• Use personal security systems as directed.
• Report health, safety or infection hazards promptly.
• Participate in mandatory health and safety and infection control training.
• Act in a way that recognises and respects people’s rights, dignity and individual circumstances.
• Promote a welcoming, non‑judgemental and inclusive environment.
• Support equality of opportunity and challenge discrimination where appropriate.
• Participate in annual performance reviews and take responsibility for ongoing learning and development.
• Maintain an up‑to‑date record of skills and competencies.
• Support the induction and training of new or junior staff when required.
• Contribute to the effectiveness and efficiency of the team.
• Take responsibility for own work, quality and performance.
• Suggest and support improvements to practice systems and processes.
• Work collaboratively with colleagues and external agencies to meet patient needs.
• Participate in audit, service development and quality improvement activities where appropriate.
• Communicate clearly, professionally and effectively with patients, carers and colleagues.
• Recognise and adapt to different communication needs.
• Promote effective team communication and positive working relationships.
• Apply practice policies, standards and guidance in daily work.
• Support the delivery of safe, effective and patient‑centred services.
• Contribute to the achievement of practice objectives and contractual requirements.

Qualifications

Essential

• Good standard of general education & GCSE English
• Experience of using own initiative
• Experience of working in reception
• Experience in a customer service setting
• High level IT skillset
• Time management and ability to work to deadlines
• Problem‑solving skills
• Ability to work as part of a multi‑disciplinary team
• Ability to travel between sites
• Flexibility with working hours
• Ability to cover other staff absence at short notice

Desirable

• Worked with EMIS or another clinical health system
• Experience of working in primary care
• Knowledge of medical terminology

Contact

Practice Manager – Joseph Homere‑mail: Joseph.homer@nhs.netTelephone: 01922701280

Job Details

Location: High Street, Cheslyn Hay, Walsall WS6 7AB, United KingdomReference number: A0801-26-0008Contract: PermanentWorking pattern: Part‑time (30.75 hours per week across four weekdays)Salary: £12.71 per hour

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