HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.
We are currently recruiting a Customer Service Operator to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.
We are a 24/7 service and we have an opportunity for a day shift role – Monday, Wednesday, Thursday, Friday and Saturday: 09:00–17:00; (Tuesday and Sunday will be your days off).
About the Role
- Act as the first point of contact for incoming calls, dealing with queries effectively.
- Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
- Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
- Accurate recording and storage of information in line with company policies.
About You
- Excellent customer service skills and strong attention to detail.
- Strong verbal and written communication skills.
- Prior experience in call handling or contact center work is desirable, but full training will be provided.
- High emotional intelligence with the ability to empathise with patients.
- Proficient in Microsoft Office applications.
Benefits
- You will receive ongoing training and support
- Opportunity for career progression
- Company Pension scheme
- Life Insurance
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 28 days holiday (inclusive of UK bank holidays)
- Pizza lunches and free snacks
- Free parking
Salary
We are a Real Living Wage Employer and our hourly rates of pay start at £13.45 plus additional uplift of £1-2 per hour for evening work.
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