Senior Casework Officer
Belfast City Centre
Salary: £27,897 – £28,483 per annum Contract: Interim Hours: Full-Time Start Date: Immediate Start Available
The Opportunity
A respected public sector organisation in Belfast is seeking to appoint an experienced Senior Casework Officer on an interim basis. This is an excellent opportunity for a highly organised professional with strong administrative, case management and customer service experience to join a busy team responsible for assessing and managing complex casework.
The successful candidate will play a key role in reviewing complaints and enquiries, gathering and assessing evidence, communicating decisions, maintaining accurate records and supporting investigative processes.
Key Responsibilities
- Assess incoming cases and determine eligibility against relevant legislative and procedural requirements.
- Review complex information and make evidence-based decisions within established timeframes.
- Obtain and analyse information from a range of stakeholders to support case assessments and investigations.
- Prepare detailed written correspondence and decision letters.
- Provide advice and assistance to members of the public and key stakeholders.
- Manage a varied caseload while meeting performance targets and service standards.
- Maintain accurate records using electronic case management systems.
- Produce reports and monitor data to support operational performance and quality standards.
- Support investigative teams with enquiries, meeting arrangements and administrative activities.
- Respond to telephone, email and written enquiries in a professional and timely manner.
- Contribute to continuous improvement initiatives and service development.
About You
Applicants should be able to demonstrate:
- A-level qualifications (or equivalent).
- At least 2 years’ administrative experience within a busy customer service environment.
- Experience using case management or case handling systems.
- Experience collating, monitoring and reporting on data.
- Previous experience preparing detailed written decisions, reports or correspondence.
- Excellent attention to detail and commitment to accuracy and confidentiality.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Ability to work effectively both independently and as part of a team.
Desirable
- Experience interpreting legislation, policy or regulatory guidance to inform decisions.
What’s on Offer?
- Immediate start opportunity.
- Belfast City Centre location.
- Valuable public sector experience.
- Supportive and collaborative working environment.
- Opportunity to contribute to meaningful and impactful casework.
For more information, please contact Ethan Boylan today. IND04
Skills:Casework Officer case handling legislation data
WHJS1_NI
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