Head of CRM & Loyalty: Transform Customer Journeys

The Body Shop is seeking a Head of Customer Relationship Management (CRM) to define the strategy for customer engagement and loyalty. This leadership position involves collaborating with various teams to create personalized experiences and drive retention.

Ideal candidates are commercially minded with a passion for customer experience and a proven record in CRM. Strong strategic thinking skills are essential for this role, as is the ability to turn insights into actionable results.

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