EMEA Operations Director

About the Role

Reporting to the Alliance Director you will lead the operational delivery of one of EMEA’s most prestigious integrated facilities management accounts in the technology sector. This is a rare opportunity to direct operations across a world‑class portfolio spanning prestige corporate headquarters, innovation campuses, and cutting‑edge Labs – shaping the workplace environments where the next generation of technology is conceived, built, and brought to life.

What You’ll Do

Strategic & Operational Leadership

• Own the EMEA operational delivery strategy, translating the alliance vision into actionable regional plans that drive performance, innovation, and client satisfaction
• Direct operations across 40+ locations encompassing prestige offices, data centres, innovation labs, and specialist Labs facilities requiring bespoke operational protocols
• Lead and develop a team of Regional/Country Operations Managers and specialist engineers, building a high-performance culture of accountability, collaboration, and continuous improvement
• Serve as the senior escalation point for all operational matters, ensuring rapid resolution and proactive risk management across the portfolio

Performance & Commercial Excellence

• Drive consistent achievement and outperformance of contractual KPIs/SLAs across all EMEA locations, implementing robust governance and performance management frameworks
• Own regional P&L accountability, managing operational budgets, identifying cost efficiencies, and delivering measurable value to the client and the business
• Lead capital planning and project delivery for the region – identifying lifecycle investment needs, preparing business cases, and overseeing execution of capital programmes
• Develop and manage the regional supply chain strategy including vendor procurement, RFP management, contract negotiation, and ongoing performance management of subcontractors

Safety, Compliance & Sustainability

• Champion a zero‑harm safety culture across all operations, ensuring full compliance with local regulations, client standards, and industry frameworks (ISO 14001, ISO 45001, ISO 50001)
• Drive the sustainability and net‑zero agenda – implementing energy management programmes, monitoring utility consumption, and delivering against ESG targets and science‑based reduction commitments
• Ensure regulatory compliance across 20 jurisdictions, maintaining expert awareness of varying national codes, fire & life safety requirements, and environmental legislation

Innovation & Client Partnership

• Act as a trusted advisor to the client’s EMEA Workplace leadership team – bringing market intelligence, operational innovation, and thought leadership that elevates the partnership
• Drive digital transformation of FM operations: CMMS/CAFM optimisation, IoT sensor deployment, predictive maintenance, and data‑driven decision making
• Develop and embed operational playbooks, standard operating procedures, and best‑practice frameworks that ensure consistency and scalability across the portfolio
• Lead mobilisation and integration of new sites into the account, ensuring seamless transition and rapid achievement of steady‑state operational maturity

What You’ll Need

• Degree in Engineering, Facilities Management, Business, or related discipline
• Held roles within Senior FM/operations leadership, with demonstrable experience at Director level on large‑scale IFM accounts
• Proven multi‑country/multi‑site operational management across EMEA (minimum 10+ locations)
• Track record managing portfolios of £30M+ annual operational spend
• Experience in technology sector, life sciences, or similarly complex/high‑specification environments
• Strong commercial acumen – P&L ownership, budget management, and contract governance
• Experience leading teams of 100+ across multiple geographies and cultures

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