Company
PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets.
Job Summary
The Integration Engineer guides global merchants and partners through the technical integration of PayPal products, ensuring seamless API and commerce solution implementation. The role delivers scalable, high‑quality integrations that power innovative fintech experiences across platforms.
Responsibilities
- Collaborate with deployment and product development teams to diagnose and resolve integration issues.
- Act as the primary technical point of contact for merchants throughout the integration lifecycle.
- Facilitate setup of test accounts, provide technical support, and guide merchants through testing, validation, certification pre‑launch activities, and post‑sales performance.
- Be customer‑facing as the technical lead and drive technical conversations that result in project delivery.
- Provide customer support via phone and chat, troubleshooting technical issues.
- Advise management and relevant groups on support issues impacting customer satisfaction and recommend appropriate actions.
- Understand merchants’ product, process, and technical requirements for payment processing across all channels, matching them with existing solutions.
- Translate business requirements into detailed technical designs and guide clients through development, testing, and pre‑launch activities.
- Provide hands‑on coding support and troubleshoot complex API and integration issues across web and mobile platforms.
- Collaborate with Product, Engineering, Risk, Compliance, and other stakeholders to address feature gaps and enable successful launches.
- Serve as the “Voice of the Customer,” delivering feedback to internal teams to improve product usability and functionality.
Qualifications
- 3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
- Strong experience with web and mobile technologies, including APIs, REST, Web Services, HTTP, and modern application frameworks.
- Proficiency in one or more major programming languages such as Java, JavaScript, C#, Python, C++, or similar.
- Ability to translate complex business requirements into detailed technical designs and integration solutions.
- Proven troubleshooting skills to quickly diagnose and resolve integration and API‑related issues.
- Exceptional communication and presentation skills, with the ability to engage technical teams and C‑level stakeholders effectively.
Benefits
PayPal offers comprehensive, choice‑based programs to support all aspects of personal wellbeing, including generous paid time off, healthcare coverage, and resources to create financial security and mental health support.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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