Customer Success Manager – Fulfilment & Logistics

The role

We’re working with a fast-growing fulfilment and supply chain business, to find a commercially-driven Customer Success Manager to join their customer-facing team.

You’ll own a portfolio of scaling e-commerce and consumer accounts, build genuine relationships with B2B customers, and be directly accountable for account growth, retention, and expansion – with a bonus scheme tied to what you actually deliver.

What you’ll be doing

• Drive revenue growth within your portfolio through upsell, cross-sell, and expansion conversations
• Own strategic relationships with a portfolio of scaling brands, acting as the primary point of contact for account development and long-term growth planning
• Lead customer onboarding from sales handover through to go-live and hypercare, coordinating across Operations, Tech, and Sales to hit milestones on time
• Help customers adopt AI and technology capabilities, translating their operational challenges into solutions that improve performance and scalability
• Monitor account health, manage retention risks proactively, and contribute to revenue forecasting and pipeline visibility

What we’re looking for

• 3 to 6 years in a commercially accountable customer‑facing role – CSM, account management, or strategic partnerships
• Comfortable owning upsell, cross-sell, renewal, and NRR targets with a track record to back it up
• Strong relationship builder with experience engaging founders, directors, and senior decision‑makers
• Data‑driven and organised, able to manage multiple accounts and onboarding projects concurrently
• Logistics or supply chain exposure is advantageous but not essential – the right commercial instincts matter more

The package

• Up to £50,000 base salary DOE
• Performance‑related bonus linked to KPI and commercial targets
• Hybrid working
• Full-time, permanent

Our client is an equal opportunities employer. They welcome applications from all suitably qualified individuals regardless of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

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