Job Description
Job Title
Compliance Officer (Resident Services)
Contract
Secondment / Fixed Term – 12 months (Maternity Cover)
Location
Romford (with borough-wide travel)
Service
Housing / Resident Services
Grade
Grade 5 – £35520- £38739 pa
About The Role
We are seeking an experienced and highly motivated Compliance Officer to join our Resident Services team on a 12-month maternity cover basis. This is a key frontline role responsible for ensuring the safety and compliance of our housing stock, with a particular focus on fire safety, clutter management and housing standards. You will play a vital role in protecting residents, maintaining safe communal areas and ensuring the Council meets its statutory obligations under housing and building safety legislation. The role requires a strong customer focus, balancing enforcement with engagement and support for residents.
Key Responsibilities
- Carry out inspections across housing stock, including communal areas and individual dwellings, to assess compliance with Fire Risk Assessments (FRAs), Housing Health and Safety Rating System (HHSRS) and clutter and hoarding standards.
- Identify hazards and non‑compliance issues, including fire risks linked to items in communal areas.
- Take appropriate action to address risks, including issuing warnings, enforcement action and follow‑up inspections.
- Work directly with residents to educate, support and encourage behaviour change, particularly in relation to clutter and fire safety risks.
- Manage and monitor compliance actions, ensuring risks are mitigated within agreed timescales.
- Maintain accurate records, evidence and compliance documentation.
- Work collaboratively with housing officers, contractors and external partners to resolve issues.
- Escalate high‑risk cases appropriately, ensuring resident safety is prioritised at all times.
About You
We are looking for someone with a strong background in housing compliance, who can demonstrate:
- Proven experience in fire safety compliance and FRA processes, HHSRS inspections and hazard identification, and managing clutter/hoarding cases and enforcement activity.
- Excellent customer service and communication skills, with the ability to engage effectively with a wide range of residents, including vulnerable individuals.
- A practical and solution‑focused approach, with the confidence to take enforcement action where required.
- Strong organisational skills and the ability to manage a varied caseload.
- Experience working within a social housing or local authority environment.
- Good understanding of relevant legislation, including building safety and housing standards.
What We Offer
- Opportunity to work in a high‑impact role supporting resident safety and wellbeing.
- A collaborative and supportive team environment.
- Exposure to a wide range of compliance and housing management issues.
This role involves regular site visits and direct resident contact. A flexible and proactive approach is essential.
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than 2 A4 pages why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start‑ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council.
The closing date for the receipt of applications is 26th June 2026.
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