Assistant General Manager

Assistant General Manager | Job Description

The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations and management of the restaurant to ensure a smooth, efficient, and guest‑focused operation.

Key Responsibilities

Leadership & Team Management

• Collaborate with team members, providing coaching, guidance, and corrective action as necessary.
• Supervise front‑of‑house and back‑of‑house staff, including scheduling, training, onboarding, and offboarding.
• Delegate daily tasks and ensure accountability for performance and results.
• Maintain order, professionalism, and discipline during all hours of operation.
• Set a positive example by modeling company values, standards, and expectations.
• Attend required management, leadership, and HR training meetings.

Operations & Guest Experience

• Coordinate and oversee daily restaurant operations to ensure service excellence.
• Respond to and resolve guest complaints promptly and professionally, ensuring guest satisfaction.
• Ensure quoted seating times are met and that host stand waitlists are managed accurately.
• Monitor kitchen ticket times to ensure compliance with company service standards.
• Execute opening and closing duties as assigned.
• Work closely with the General Manager, Executive Team, and management staff to ensure seamless operational execution.
• Assist in preparing weekly schedules in accordance with labor targets.
• Approve invoices, transfers, waste logs, and merchandise orders as assigned.
• Monitor inventory levels, par levels, and maintenance needs; report discrepancies to the General Manager.
• Oversee daily deposits and ensure accurate POS system operation.
• Understand sales goals, labor allocation, cost of goods sold, inventory counts, budget variance, and assigned reporting metrics.

Compliance & Safety

• Ensure all company policies and procedures are consistently followed.
• Enforce health, safety, and sanitation standards in accordance with company policies and regulatory requirements.
• Address operational issues in a timely and effective manner.

Recruitment & Development

• Assist with interviewing, recruiting, hiring, and training for all positions.
• Support employee development and performance improvement initiatives.

Additional Duties

• Perform other duties as assigned, including specific responsibilities delegated by the General Manager.

Qualifications and Experience

• Five years of restaurant management experience is preferred.
• Proven positive attendance and work performance record.
• Extensive food and beverage knowledge.
• Strong leadership, motivational, verbal, written, and interpersonal communication skills.
• Demonstrated customer service management experience.
• Excellent decision‑making, organizational, and time‑management abilities.
• Experience with POS systems, cash handling, and basic financial controls.
• Proficiency in G‑Suite (Docs, Sheets, Slides, etc.).
• Ability to influence others and collaborate across all levels of the organization.
• Flexible, adaptable, and capable of thriving in a fast‑paced, changing environment.
• Ability to work extended hours, including evenings, weekends, and holidays.

Physical & Other Requirements

• Ability to lift and/or carry up to 20 lbs. occasionally.
• Ability to stand, walk, bend, stoop, and exert well‑paced mobility for the duration of a shift.
• Reliable, punctual, and detail‑oriented.
• Efficient and accurate with cash handling and financial figures.
• Must pass all required training, including food safety certification.
• High‑energy, positive attitude with a strong sense of urgency and accountability.

Work Schedule & Availability

This is a full‑time leadership position that typically requires approximately 50 hours per week, including evenings, weekends, and holidays as business needs dictate.

Compensation and Benefits

Compensation: $70,000.00 – $75,000.00 per year.

Benefits:

• Paid Time Off
• Emergency Days
• Referral Program
• Employee Discounts
• Skechers Direct Program
• Management Bonus Program
• Group Life Insurance
• Universal Life Insurance
• Short‑Term Disability

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