Senior Technical Architect – Omni-Channel Contact Center

DWP Digital is seeking a Lead Technical Architect to join our Digital Channels team. In this high-impact role, you will lead the architecture design of our Digital Channels Contact Centre, driving the transformation from traditional voice services to an integrated omni-channel experience.

Your leadership will shape strategies, govern architecture decisions, and inspire teams. You’ll design complex solutions, ensuring resilience and scalability while improving citizen interactions with public services.

The position offers a competitive salary up to £99,836 and a civil service pension with substantial employer contributions.

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