Insurance Advisor – Call Handler – Customer Service
26-30k Fully dependent on previous experience.
Are you passionate about helping people and delivering exceptional customer service? Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for you!
Insurance expertise is desirable however if you come from a corporate Customer Service background they can train you to do the rest.
About the Role
As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance.
What You’ll Bring
- GCSE-level education or above
- Experience in insurance or a strong desire to learn (they provide full training!)
- Confident IT skills – Microsoft Office, email, internet
- Strong communication, persuasion, and problem-solving skills
- A passion for excellent customer care
Key Responsibilities
- Advise on and sell a range of insurance products
- Identify potential sales opportunities from customer interactions
- Ensure documentation and compliance are accurate and up to date
- Uphold FCA guidelines and ethical standards
- Maintain customer records with complete confidentiality (GDPR compliance)
Why join our client?
- A respected name in the insurance industry with a long-standing commitment to ethical service
- Ongoing training and development, they invest in your success!
- Supportive leadership and a close-knit team environment
- Opportunities for progression
- Work that truly makes a difference to customers’ lives
Our client values
- Integrity, both in and outside the workplace
- A customer-first approach
- Openness, honesty, and clarity in communication
- A proactive and professional mindset
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