Join us at the Money and Pensions Service (MaPS) as a Process Analyst. The Process Analyst plays a crucial role in supporting customer‑focused teams by ensuring cross‑team and cross‑Directorate processes are well‑documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.
Key Responsibilities
- Support the development and implementation of Directorate‑wide policy on process and procedure governance
- Develop standard process documentation, including simplified process maps and standard operating procedures.
- Identify and document core processes across the Customer Directorate.
- Conduct process assessments and analyse data to identify local variations and areas for improvement.
- Collaborate with stakeholders to gather requirements and define process improvement goals.
- Lead and facilitate process improvement workshops and brainstorming sessions.
- Recommend process performance metrics to ensure ongoing efficiency and effectiveness.
- Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation.
Essential Skills and Experience
- Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro.
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Experience of using process improvement methodologies (e.g. Six Sigma, Lean)
What We Offer
- Pension scheme – contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Interest‑free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Give as you earn scheme
- Employee assistance programme (EAP)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non‑contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
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