Quality Development Officer

Responsibilities and Duties

• Deliver quality assurance activities as part of the national effective practice programme and review impact on operational practice.
• Deliver practice improvement workshops and briefings to Probation Officers (POs) and Senior Probation Officers (PSOs) and review impact on practice.
• Support the re‑launch and deployment of Skills for Effective Engagement Development and Supervision (SEEDS).
• Undertake audits of key work, provide analysis and feedback to staff and contribute to local improvement and quality plans.
• Work with local managers to develop audit and improvement activities based on local and divisional need and evidence from audits, inspections and case reviews arising from serious further offences, domestic homicides and serious case reviews.
• Support local managers in delivering improvement activities to staff in informal and formal capability processes; provide focused 1:1 support to POs and PSOs involved in formal capability processes.
• Plan and support quality improvement in the cluster and function.
• Provide coaching and support to groups of staff whose roles are changing.
• Play an integral role in the divisional performance and quality team in implementing the national performance and quality programme.
• Provide guidance and support to SPOs in undertaking quality assurance work.
• Respond to risk escalation requests raised by Community Rehabilitation Companies, determine risk level, and if high risk (endorsed by a manager) decide on management approach.
• Carry out safeguarding children and safeguarding adult duties in accordance with NPS statutory responsibilities and agency policies.
• Demonstrate and promote pro‑social modelling skills by consistently reinforcing pro‑social behaviour and attitudes and challenging anti‑social behaviour and attitudes.
• Work within the aims and values of NPS and HM Prison and Probation Service (HMPPS).

Essential Experience

• Evidence of undertaking good quality probation work.
• Evidence of working collaboratively with others to improve quality.
• Experience of working with a wide variety of people and communities who have experienced a range of social and personal difficulties.
• Experience of working with individuals and groups to motivate and change offending behaviour.
• Evidence of analysing information and using it to design an action plan to meet specific goals.

Technical Requirements

Qualifications: Probation Qualification Framework Graduate Diploma or Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice, or a qualification recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.

Benefits

• Annual Leave: 25 days on appointment, increasing to 30 days after five years, plus public holidays.
• Workplace pension (Local Government Pension Scheme).
• Extensive training and development opportunities.
• Family‑friendly policies including flexible and part‑time arrangements.
• Paid maternity, paternity and adoption leave.

Equal Opportunity Employer

The MoJ welcomes applicants from all backgrounds and encourages a diverse range of candidates to apply. All applicants will receive a fair and open recruitment process.

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