Digital Product Owner

Requirements

• Job Level: Experienced Colleague
• Customer‑centric mindset, able to translate insight into actionable work
• Data‑driven approach, confident interpreting digital performance and research
• Clear communicator, skilled at articulating value, rationale, and next steps
• Skilled collaborator working across delivery, UX, operations, risk, and compliance
• Understanding of agile delivery, backlog refinement, and product lifecycle
• Experience working in digital delivery or change, preferably within financial services
• Strong understanding of digital channels, servicing journeys, and user‑centred design
• Ability to manage a backlog, support roadmap planning, and prioritise effectively
• (Desirable) Exposure to data analytics methods, insight tools or digital analytics
• (Desirable) Awareness of UK life and pensions products and servicing models

What the job involves

• The Digital Product Owner plays a key role in shaping and delivering digital servicing journeys across our proposition and servicing estate
• The role ensures that digital changes support customer and adviser needs, meet regulatory expectations such as Consumer Duty, and improve the end‑to‑end experience
• Working within a multi‑disciplinary team, the Digital Product Owner manages a continuous flow of discovery, definition and delivery activity, ensuring that work is clearly articulated, prioritised, and aligned to strategic outcomes
• Develop, maintain, and communicate a 6‑month rolling roadmap for their product area, ensuring alignment to team outcomes, customer needs, and business priorities
• Maintain a 3‑month prioritised story backlog, ensuring each item is clearly defined, value‑focused and ready for delivery
• Lead ongoing discovery to shape future opportunities—working with insight, UX, data, and operational teams to explore customer problems and assess feasibility and value
• Support the delivery of digital changes by shaping backlog items, defining acceptance criteria, and ensuring delivery teams understand required outcomes
• Use insight, performance analytics, research and adviser feedback to identify opportunities for improvement and inform prioritisation
• Collaborate closely with engineering, UX and operational colleagues to ensure digital changes are high‑quality, compliant, accessible, and operationally sustainable
• Contribute to governance, risk and reporting processes, ensuring regulatory expectations (including Consumer Duty) are met
• Support the continuous improvement of agile practices and effective team ways of working

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