At eduthing, we’re passionate about empowering schools through technology that works – securely, reliably, and with real impact on teaching and learning. As one of the UK’s fastest-growing education-focused IT providers, supporting hundreds of schools and trusts nationwide, we’re looking for a Level 3 Service Desk Engineer to join our team.
This is a senior technical role within our Service Desk, where you’ll take ownership of complex issues across multiple school environments – ensuring minimal disruption and maximum confidence for the educators and students we support.
The Role
As a Level 3 Engineer, you’ll be a key escalation point within our managed service, leading the resolution of high-impact incidents across infrastructure, cloud platforms, and networks.
Working closely with schools, you’ll not only fix problems – but you’ll also identify root causes, implement long‑term improvements, and help shape a proactive, forward‑thinking IT service that keeps education moving.
What You’ll Be Doing
- Owning and resolving complex L3 incidents end‑to‑end across multiple schools
- Leading advanced troubleshooting across Microsoft 365, Azure, Active Directory, networking, and Google Workspace
- Supporting secure, reliable access for staff and students in safeguarding‑focused environments
- Driving proactive improvements and long‑term fixes to recurring issues
- Acting as a senior escalation point and mentoring Level 1 & 2 engineers
- Building strong relationships with school stakeholders, communicating clearly and confidently
- Contributing to service excellence through best practice, documentation, and continuous improvement
What We’re Looking For
- Proven experience in a Level 3 (or senior) support role, ideally within an MSP
- Strong expertise across Microsoft 365, Azure, Active Directory, and networking
- A proactive, solutions‑focused mindset aligned with a cloud‑first approach
- Excellent communication skills with the ability to support non‑technical users
- A passion for education and making a genuine impact in schools
Certifications
Expected (or working towards): AZ‑104, MS‑102, SC‑900, Network+ (or equivalent)
Desirable
Desirable: MD‑102, SC‑300, AZ‑140, Security+
Why eduthing?
- Be part of a people‑first, forward‑thinking team shaping the future of education technology
- Work with a wide range of schools and trusts, delivering meaningful impact every day
- Join a company that balances innovation, security, safeguarding, and real classroom outcomes
- Develop your skills in a collaborative environment that values growth, knowledge sharing, and continuous improvement
Make an impact where it matters most
At eduthing, technology isn’t just about systems – it’s about supporting teachers, enabling students, and improving outcomes across education.
If you’re ready to take ownership, solve complex challenges, and help schools thrive – we’d love to hear from you.
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