Medical Diagnostic Field Service Engineer
Vacancy Title: Medical Diagnostic Field Service Engineer
Contract Type: Permanent
Location: Essex
Industry: TECHNICAL & ENGINEERING Medical Devices SCIENTIFIC
Salary: £41,000 per annum
Start Date: 2026-05-19
REF: J91987561
Contact Name: Hannah Williams
Contact Email: Hannah.Williams@russell-taylor.co.uk
Vacancy Published: 24 days ago
- Role: Medical Diagnostic Field Service Engineer
- Location: Covering South Central England region
- Salary: £41,000 per annum plus 10% bonus paid out quarterly & Company Car
- Set up: Avg 37.5 hours a week – 5 days a week on the road (one job per day)
We are currently recruiting for a Field-based Service Engineer responsible for delivering high-quality technical support, maintenance, installation, and repair services for diagnostic and laboratory instrumentation across customer sites. The role involves managing a designated customer base, resolving technical issues, maintaining strong customer relationships, and supporting the continued growth of the business through excellent service delivery.
Key Responsibilities
- Carry out installation, servicing, preventative maintenance, repair, and decommissioning of laboratory and diagnostic equipment.
- Respond to instrument breakdowns and provide timely on-site and remote technical support.
- Manage customer sites, workload, and service schedules effectively to meet customer and business needs.
- Maintain accurate stock control and coordinate the return of faulty components.
- Produce detailed service reports and maintain service records.
- Support colleagues with technical guidance and contribute to continuous improvement initiatives.
- Participate in the on-call rota for out-of-hours technical support.
- Promote excellent customer relationships and identify potential business opportunities.
The Person
- Experience servicing, repairing, and supporting medical diagnostic or laboratory equipment.
- Strong fault‑finding skills across electrical, electronic, mechanical, and fluidics systems.
- Good understanding of IT systems, Microsoft Office, Windows environments, and diagnostic software.
- Ability to read schematic and circuit diagrams and use electrical test equipment.
- Excellent communication, customer service, organisation, and time‑management skills.
- Self‑motivated, flexible, and able to work independently in a field‑based role.
- Electrical/Electronic Engineering qualification (minimum City & Guilds Level 3 or equivalent preferred).
- Previous field service engineering experience within medical or scientific instrumentation.
- Full UK driving licence and willingness to travel nationwide, including occasional overnight stays.
- Comfortable working under pressure while maintaining high service standards and attention to detail.
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