Home Ownership Sales Consultant
Location: Ealing – Hybrid Working
Salary: £32,248.00
Contract: 6‑Month Fixed Term Contract
Hours: 35 hours per week (Monday–Friday)
DBS: Basic
About the role
We are looking for a proactive and customer‑focused Home Ownership Sales Consultant to support the delivery of an excellent home ownership sales service. Acting as a key point of contact for customers interested in shared ownership and other home ownership products, you will play a vital role in ensuring a smooth, compliant and positive customer journey. This role has a strong administrative and coordination focus, supporting the Home Ownership Sales Team through effective CRM management, timely customer responses, accurate record keeping and efficient post‑sales processes. Customer satisfaction and first‑time resolution are at the heart of this role.
Key Responsibilities
Service Delivery and Customer Experience
- Coordinating the Home Ownership Sales Team CRM work tray, ensuring enquiries are triaged, allocated and responded to promptly
- Acting as a first point of contact for home ownership sales enquiries, resolving low‑level queries at first point of contact wherever possible
- Ensuring all customer enquiries are handled in line with agreed service standards, policies, procedures and relevant regulations
- Providing administrative support throughout the sales and post‑sales process, maintaining accurate customer and property records on internal systems
- Completing post‑sales activities including setting up new customer accounts, issuing welcome packs and updating systems following completion
- Supporting the preparation and issue of sales documentation and correspondence
- Raising and receipting purchase orders in line with financial procedures, where applicable
Administrative and Performance Support
- Preparing and distributing correspondence and information
- Maintaining accurate records and documentation
- Recording, monitoring and supporting reporting of key service and performance data
Stakeholder Engagement
- Building effective working relationships with internal and external stakeholders across A2Dominion to support the Home Ownership Sales function and deliver a positive customer experience
General Duties
- Undertaking any other duties consistent with the objectives of the role and the Home Ownership Sales Department
More About You
- Educated to GCSE level or equivalent, including Maths and English (Grades A*–C or equivalent)
- Experience delivering customer-focused services in a housing management or similar environment
- Good IT literacy, including CRM systems and Microsoft Word and Excel
- Excellent verbal and written communication and interpersonal skills
- Ability to manage multiple tasks and prioritise workload effectively
- A flexible and adaptable approach, with a commitment to continuous improvement
- Knowledge of home ownership products, shared ownership or affordable housing sales
- Understanding of relevant housing or consumer regulations related to sales and customer service
Benefits
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service
- Up to 8% contributory pension
- A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
- Access to a wide range of staff discounts
Diversity & Inclusion
We’re proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
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