Library and First Point Officer

Telford & Wrekin Library Service is looking for a keen individual to join the team. This is a permanent position for 27 hours per week and will be based at Southwater Library.

Brief overview of the role

The library service is a valued resource within the community. This role provides a highly customer‑focused service to the public.

Responsibilities

• Answering general and book‑related queries
• Issuing, discharging and shelving books
• Promoting library stock
• Cash handling
• Helping with children’s activities
• Registering new users
• Helping customers in the use of IT via the public access PCs
• Delivering the ‘First Point @’ services provided in the library
• Working fortnightly on a Saturday on a rota basis; may also be required to work Sundays, evenings and Bank Holidays as required

Skills and experience

• Knowledgeable about books, online resources and information on the Council website
• Able to work accurately, at times under pressure
• Able to communicate articulately with a diverse range of library customers
• Able to use good questioning skills to comprehend and meet the needs of library customers
• Able to show initiative and a desire for developing new skills

Benefits

• Competitive salaries and a fantastic leave package – starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day
• Flexible working and career progression
• Local Government Pension Scheme
• Staff discounts and salary sacrifice perks
• Free parking and confidential wellbeing support
• A hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments

Roles involving children or vulnerable adults will require a criminal records check. It is an offence to apply if you are barred from working with these groups.

We do not hold a sponsorship licence for visas.

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