Cheval Collection is looking for a Reservations Team Leader to support our central reservations team.
Our central reservations team of six professionals provides a support‑sales service for our 11 luxury properties in London and Dubai. Cheval Collection is focused on international growth and evolving our brands.
As a Reservations Team Leader you will have proven experience as a Reservations Executive in a fast‑paced environment and be ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5‑star luxury market. You will work closely with the Head of Reservations to promote a sales‑driven culture within the reservations team, ensuring all enquiries are converted into wins and revenue targets are achieved.
A large part of your role as a Reservations Team Leader is to supervise, guide and train a team of six reservations executives based at our Cheval Global Office. You will also liaise and work closely with our on‑property reservations executives. You will be a systems super user and will be responsible for training new starters. You will ensure that the team performs to company standards and that all guests receive an excellent experience.
We cover reservations seven days between the hours of 8 am and 8 pm, so a varied shift pattern is expected including weekends.
As Reservations Team Leader, some of your duties will include
- Working as part of the reservations team to take reservations enquiries and convert them to sales
- Conducting daily team briefings and adjusting team priorities throughout the day
- Coaching and supporting the reservations team on a day‑to‑day basis
- Ensuring service excellence, standards and sales are the culture within the team
- Compiling key sales and product information and communicating with the team
- Establishing and maintaining good relationships with key agents, bookers and corporate contacts
We would love to hear from you if
- You are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- You are an inspirational team leader with experience in supervising and training
- You have an excellent eye for detail with a passion for service excellence and delivery
- You are committed to maximising revenue and making every sales connection count
- You enjoy connecting with people and building relationships
- You have a positive attitude in everything you do
- You possess strong communication skills at all levels
In return we can offer you
- Competitive salary
- Performance recognition
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
And many more benefits.
If you thrive on being the best you can and want to join our award‑winning team, look no further and apply now.
Helpful to know
The role is based at 114a Cromwell Road, London with the opportunity for hybrid working.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
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