Senior Account Manager

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.(INTERNAL NOTE) Will be updated with official Voyix Job Description once access to Job Description library granted________________________________________Key Responsibilities:Strategic Account LeadershipOwn and manage a high-value strategic QSR account, ensuring long-term partnership successDevelop and execute account strategies aligned with customer business goalsServe as the primary senior point of contact, building trusted executive-level relationshipsRevenue Growth & Business DevelopmentDrive revenue expansion through upselling, cross-selling, and new solution adoptionIdentify growth opportunities and lead commercial negotiations and contract renewalsMaintain accurate forecasting and pipeline managementCustomer Relationship ManagementBuild strong relationships across multiple stakeholders, including C-level executivesEnsure high customer satisfaction, retention, and advocacyProactively manage risks, escalations, and complex stakeholder dynamicsCross-Functional CollaborationPartner with internal teams (Customer Operational Leads, Support, Operations) to deliver integrated solutionsAdvocate for customer needs internally to influence product roadmap and service deliveryLead account governance, including regular business reviews and performance trackingIndustry & Market ExpertiseLeverage deep understanding of the QSR ecosystem, including digital transformation, POS, payments, and customer experience trendsProvide insights and strategic guidance to customers based on market trends________________________________________Qualifications & ExperienceMinimum 10 years of experience in account management, key account management, or enterprise salesProven experience managing large, complex, multi-stakeholder accountsStrong background in QSR hospitality or adjacent industriesDemonstrated success in driving revenue growth and managing P&L responsibilityExperience working with enterprise-level clients and long sales cycles________________________________________Skills & CompetenciesExceptional relationship-building and stakeholder management skillsStrong strategic thinking and problem-solving abilityExcellent negotiation and commercial acumenAbility to manage complex projects and competing prioritiesOutstanding communication and presentation skills________________________________________EducationBachelor’s degree required; MBA or equivalent preferredProficiency in French, Spanish, or German preferredOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”#J-18808-Ljbffr…