Location: Preston office working on site around Lancashire, Greater Manchester and occasionally Cumbria. Typically working 37.5 hours per week Monday to Friday.
Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned refurbishment works including Kitchen & Bathroom replacements and window and door upgrades.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- Discounted Healthcare Scheme, high street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.
Responsibilities
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and excellent Customer Service; passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Deal with enquiries/issues relating to varying works delivered by site teams and sub-contractors; act as the ‘voice and face’ at contract and site level, demonstrating experience of delivering social value and a customer focused service in a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments along with any relevant reporting required.
- Carry out face to face site visits with client and customers
- Deal with complaints and resolve concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
Qualifications
Previous work experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Face‑to‑face customer service experience essential, with strong communication and confident presentation skills. Proficient IT skills required. Full UK driving licence, DBS check required. Flexibility with working hours and travel.
#J-18808-Ljbffr…