Senior Manager, Scaled Customer Value & AI Ops

Company: Multiverse
Apply for the Senior Manager, Scaled Customer Value & AI Ops
Location: London
Job Description:

Multiverse is seeking a Senior Manager to architect scaled excellence in our Mid-Market segment. You will lead a team responsible for post-sale relationships, retention, and the growth of our largest customer volume.

This role requires a systems thinker and a developmental leader who can inspire a high-calibre team. You will design the operating strategies, manage performance rhythms, and cultivate a culture of accountability and continuous improvement.

The ideal candidate will have strong leadership experience and expertise in CRM tools like Salesforce and Gainsight.

#J-18808-Ljbffr…

Posted: June 13th, 2026