About the Role
Public Liaison Officer — At Balfour Beatty, we shape and deliver vital infrastructure projects that connect communities and create lasting social value. We are seeking a proactive, community‑focused Public Liaison Officer to join our Regional Civils team.
This role offers an exciting opportunity for someone with strong communication and stakeholder engagement skills, passionate about building positive relationships and making a real impact within local communities.
As the Public Liaison Officer, you will act as the key point of contact between the Sefton project and local residents, ensuring clear, professional and timely communication throughout all project stages, and supporting stakeholder engagement, reputational risk management, and meaningful social value outcomes.
Responsibilities
- Act as the primary contact for community queries, concerns and complaints, ensuring prompt and professional responses.
- Build and maintain positive relationships with residents, local authorities, schools, businesses and external stakeholders.
- Produce communication materials including newsletters, project updates, notices and community briefings.
- Ensure accurate and timely communication of project information and activities.
- Support compliance with industry schemes and standards, including Considerate Constructors requirements.
- Record, monitor and report on stakeholder engagement activities and outcomes.
- Work collaboratively with internal project teams to align communications with project milestones and construction activities.
- Support the management of local reputational risk through effective engagement and communication.
Qualifications
- Previous experience in stakeholder engagement, community relations, communications or public liaison.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build relationships at all levels.
- Ability to manage sensitive situations professionally and confidently.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience producing communication and engagement materials.
- Knowledge of social value delivery and reporting would be advantageous.
- Experience within construction, infrastructure or civil engineering environments is desirable but not essential.
Benefits
- Smart working, including staggered start and finish times and up to 40% remote working where roles allow.
- 25 days paid annual leave (pro rata).
- Family‑friendly policies including 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner leave.
- Pension, share incentive plan, volunteering leave, recognition schemes and more.
Equal Opportunity
We are an equal‑opportunity employer. We encourage applications from all backgrounds, including veterans, armed forces personnel, and people with disabilities.
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