Job Description
Job Type: Permanent
Location: Telford. Office based for first 6 months then moving to 50/50 Hybrid. Most likely a circa 17th August start date with no holidays for the first 3 weeks. Working pattern will vary between 8:30 – 4:30, 9-5, 9:30 – 5:30.
Flexible working: All roles are open to part‑time, job‑share and other types of flexibility. We will discuss what is important to you and balance this with business requirements during the recruitment process.
Closing Date: 23rd June (Advert may close early)
Salary and benefits: £25,878, plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters – so you can bring your best, every day.
The role
You will be required to handle and resolve customer telephony and email queries accurately and effectively, ensuring the best possible customer experience. You will make both inbound and outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.
You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome and being responsible for ensuring that all customer security checks are performed. You will also seek to identify potential problems, taking suitable action to correct or elevate any issues.
What We’re Looking For
- Excellent communication skills with strong attention to detail and ability to multitask
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
- Computer literacy and willingness to learn new systems and technologies
- Ideally have previous experience working in a customer telephony role
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
#J-18808-Ljbffr…