Customer Service & Logistics Coordinator

Customer Service & Logistics Coordinator

Permanent role based in Manchester, part of our manufacturing team. Salary £27,000 – £30,000 per annum, includes quarterly profit sharing, 25 days holiday plus bank holidays, pension scheme and Monday‑Friday 8am‑4pm shift.

We are expanding our Customer Service and Logistics function and need a proactive coordinator to manage customer enquiries, export order processing and delivery logistics, ensuring quality service and compliance.

Responsibilities

• Manage and progress customer orders, ensuring accuracy, completeness and adherence to agreed service timelines.
• Coordinate logistics arrangements to support timely delivery of products to customers.
• Prepare, review and maintain shipment documentation to support compliant domestic and international distribution.
• Communicate proactively with internal teams to ensure effective planning and smooth day‑to‑day operations.
• Process sales orders using internal order management platforms, confirming order details and coordinating dispatch activity with operational teams.
• Maintain accurate customer, order and shipment records across internal systems and databases, ensuring documentation is stored and retained in line with regulatory and audit requirements.
• Respond to customer enquiries within defined service standards, providing interim updates where required and escalating risks to fulfilment, compliance or service quality stakeholders.
• Track inventory, consignment and distributor stock data using internal reporting tools to support accurate billing and appropriate stock availability.
• Ensure all shipments are arranged in line with applicable transport regulations and internal operating procedures.
• Work closely with commercial, operational and logistics teams, and external partners, to support order fulfilment, resolve service issues and maintain customer satisfaction.
• Collaborate with colleagues in similar roles to share workloads, manage shared communication channels and provide cover during periods of absence.
• Support cross‑functional teams to maintain consistent service standards across assigned customer groups.
• Provide operational support for team members as required, including managing shared inboxes and workload distribution.

Qualifications

• Minimum of 5 GCSEs, including Maths and English.
• Experience of UK export order processing and documentation management within a manufacturing company is essential.
• Strong communication skills, both written and verbal.
• Proficient in Outlook, Excel and Word.

Apply now to join a dynamic team committed to delivering high‑standard service and logistics.

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