Service Designer

Service Designer – UK Government Department (Discovery Phase)

£515 per day (Inside IR35) 3‑month rolling contract Remote‑first (occasional travel as required)

A major UK Government Department is seeking an experienced Service Designer to lead a discovery phase on a high‑impact public service. You’ll work across multidisciplinary teams to understand user needs, map current journeys, and shape the future service direction

What you’ll be doing

• Leading discovery activities to understand users, map the as‑is service, and identify pain points and opportunities
• Working closely with User Researchers, Product Managers, BAs and Technical Leads to define hypotheses and shape the to‑be services
• Creating high‑quality artefacts including service blueprints, journey maps, service concepts and ecosystem maps
• Facilitating workshops to align stakeholders and ensure decisions are grounded in user insight
• Ensuring alignment with GDS service standards and user‑centred design principles

What we’re looking for

• Strong experience as a Service Designer within government or similarly complex environments
• Proven track record delivering discovery phases and shaping service direction
• Ability to work across digital and non‑digital channels, mapping end‑to‑end services
• Confident communicator able to bring clarity to complex problem spaces and influence senior stakeholders

…