Flagship Boutique Manager – Luxury Jewellery and Watches
Location: London
Our client is a globally renowned, prestigious manufacturer of luxury watches, high-end jewellery and accessories.
We are seeking an exceptional Boutique Manager to lead the London Flagship, delivering a world-class client experience while driving commercial performance, team excellence, and brand prestige. This is a rare opportunity for a refined retail leader with a passion for craftsmanship, clienteling, and luxury service to join a brand defined by elegance, heritage, and excellence.
The opportunity
As Boutique Manager, you will work closely with the UK Director to inspire and lead a high-performing team, uphold impeccable brand standards, and create memorable experiences for a discerning clientele. You will play a key role in driving sales growth, developing long-term client relationships, and ensuring that every detail of the boutique reflects the sophistication of the brand.
Responsibilities
- Lead, coach, and motivate a high-performing boutique team to consistently deliver exceptional sales performance, client acquisition, and repeat business through outstanding clienteling and commercial leadership.
- Act as a trusted deputy to the UK Director, taking ownership of boutique operations and team leadership.
- Create a warm, personalised, and unforgettable client journey for every visitor, with service that reflects the standards of a world-class luxury house.
- Maintain impeccable presentation across the boutique, ensuring visual merchandising, ambiance, and operational standards are always flawless.
- Oversee daily operations including rosters, opening and closing procedures, stock control, security compliance, and transactional accuracy.
- Support boutique events, local partnerships, and networking opportunities that enhance brand visibility and attract new clientele.
The ideal candidate
- An inspiring and polished retail leader with experience in luxury retail, ideally jewellery, watches, or a similarly service-led environment.
- Strong commercial awareness, a genuine passion for people development, and a natural ability to build trust with high-value clients.
- Proven experience leading teams in a luxury setting
- A strong track record in sales growth, client relationship management, and service excellence.
- Confidence in managing boutique operations, administration, and stock-related processes with precision.
- Excellent communication skills, organisational ability, and attention to detail.
- A highly professional personal presentation aligned with a luxury brand environment.
This is a high-profile opportunity to represent a prestigious luxury jewellery brand which values refined leadership, entrepreneurial thinking, and meaningful client relationships, offering the chance to make a visible impact in a beautifully curated retail environment.
Apply
EJF Search is the retained recruitment partner for this position. For a discreet confidential discussion, please apply or email team@ejfsearch.com
No agencies please, all direct and indirect CVs will be forwarded on to EJF Search.
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